Insights
Practical writing on
the work itself.
Notes from the field on Microsoft 365 administration, AI deployments, and the operational realities of running modern IT for small and mid-market businesses. Plain language, no fluff, no SEO theater.
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Why most Microsoft 365 Copilot rollouts disappoint — and the work that prevents it
Copilot is the most consequential addition to Microsoft 365 in a decade. The deployments that disappoint share a common root cause: skipping the unglamorous data-readiness work that has to happen first.
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The four SharePoint decisions every growing business gets wrong
Most SharePoint Online environments aren't designed — they accrete. Here are the four early decisions that determine whether SharePoint becomes a useful platform or an expensive sprawl, and how to make them deliberately.
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